The Ministry of Foreign Affairs' travel guidelines have been normalized on 15 October 2021.

Last updated 26 October 2021.

As the travel advice has been normalised, countries and areas are no longer color-coded according to the COVID-19 infection situation, but according to the normal safety factors for the traveler – e.g., terror, war, unrest, etc. Many countries continue to have COVID-19 restrictions. Therefore, you must observe the level of security in the travel guides and the destination's entry rules, which you will find on the embassy’s websites

Travelling abroad during the pandemic

We recommend that you always comply with the entry rules for your specific destination, which you will find on the country's embassy website. 

If the authorities recommend caution or advise against entry, we recommend you comply with these recommendations and if relevant assess whether the travel is necessary for you.

Please note, that our opportunities to help you in some areas may be limited. Our alarm center is, however, are ready to assist you 24/7 when you are traveling abroad, and we will as always, do our very best to help you.

Should you be tested positive for COVID-19 during you trip, the insurance covers in the same way as for other types of illness, e.g., medical expenses and in some cases holidays compensation.


We have extended the cancellation coverage so that your insurance covers if the trip or the mail purpose of the trip cannot be completed as a result of a sudden event.

It is a prerequisite that the event that triggers coverage originates from Covid-19 and that the insured could not anticipate this when the booking of the trip or remedy it before departure.

The extension applies to insurances with cancellation coverage and for cancellations of trips with a departure date from and including June 1st, 2021 and up to and including December 31st 2022. It is a prerequisite that the claim event has occurred during the insurance period, e.g. that the entry rules changes and it is not possible to complete the journey. 

In need of further assistance?

We continue to monitoring the COVID-19 situation closely and recommend our customers to keep themselves informed on the following websites: Ministry of Foreign Affairs of Denmark l Danish Health Authority l WHO | European Consumer Centre or by contacting the Danish Foreign Ministry's Global Security Center at or (+45) 33 92 11 12 all day. 

Contact Gouda

Please contact Gouda customer service and claims department for non-acute inquiries related to your travel insurance.  

Opening hours

  • Customer service: Monday - Friday 10:00-14:00
  • Claims: Monday - Friday 10:00-15:00

Both departments can be reached by calling +45 88 20 88 20

Gouda Alarm can be contacted 24/7 if urgently assistance is needed when staying abroad on +45 33 15 60 60.