The following applies to customers who has the respective coverages in their terms & conditions. We update the information on this page on an ongoing basis. Last updated August 18 15:28 pm.
We recommend that you always follow the advice of the Ministry of Foreign Affairs. If the authorities advise against all travel (red area), we too recommend you not to travel. If the Ministry of Foreign Affairs advise against unnecessary travel (orange area), you must assess whether the travel is necessary for you.
Before departure, we advise you to be tested for COVID-19 so that you do not contribute to further spread of infection when traveling abroad.
Below you will find an explanation on how your insurance covers if you are planning to travel abroad.
Please note however, that our opportunities to help you in these areas are very limited, and we cannot guarantee you assistance if, for example, you need to be transported home or referred to a hospital / doctor due to the extraordinari pressure on health systems and the transport sector worldwide. Our alarm center will continue to help in the vast majority of cases - and we are ready to assist you 24/7 when you are traveling abroad, and will as always do our best to help you.
When traveling to a green or yellow area the insurance covers in accordance with the normal insurance conditions - and thus also covers corona-related injuries and illnesses.
Although, in accordance with the Ministry of Foreign Affairs, we advise against all unnecessary travel, your travel insurance will still cover as usual in orange areas, but please note that there may be a few cases related to the corona pandemic that will not be covered by the insurance. This applies, for example, to evacuation from a destination that was affected by the pandemic at the time of departure, because you were aware of the situation at departure.
We do not cover quarantine-related expenses when entering an orange area, which is, for example, required or recommended by the local authorities. The insurance only covers quarantine expenses if you fall ill during your journey to an orange area and therefore have to quarantine.
If you travel to a red zone (where the Foreign Ministry of Affairs discourages all travel) and is injured or fall ill, we will make an individual assessment of whether there is coverage under the insurance terms. For example, if you have acted grossly negligent and contributed to the damage occurring, the insurance may in some cases not cover.
Unfortunately, we do not cover cancellation of your trip in this case, and we therefore recommend that you contact your travel agent or airline for a refund. If you become ill or injured before departure, the insurance covers as usual.
No, unfortunately in that situation we cannot help you. We recommend that you seek a refund directly from the organizer.
If you have opted for cancellation insurance, it covers in the event of an acute illness including COVID-19.
Reporting a claim can be done after returning from the trip.
We are handling claims on an ongoing basis. If you have already filed your claim, we kindly ask you not to call us. Every claim will be handled, but it might take longer than usual due to the extraordinary amount of claims being filed. We are currently looking into a handling time of 10-12 weeks. We are very sorry about the inconvenience and your patience is greatly appreciated.
We are closely monitoring the situation regarding the outbreak of the Corona virus and we recommend our customers to keep themselves informed on the following websites: Ministry of Foreign Affairs of Denmark l Danish Health Authority l WHO | European Consumer Centre or by contacting the Danish Foreign Ministry's Global Security Center at bbb@um.dk or (+45) 33 92 11 12 all day.
Please contact Gouda customer service and claims department for non-acute inquiries related to your travel insurance.
Opening hours
Both departments can be reached by calling +47 88 20 88 20
Gouda Alarm can be contacted 24/7 if urgently assistance is needed when staying abroad on +45 33 15 60 60.