Coronavirus

The following applies to customers who has the respective coverages in their terms & conditions. We update the information on this page on an ongoing basis. Last updated April 1 11:58 pm.

Your insurance coverage

The Danish Ministry of Foreign Affairs now advises against all unnecessary travel to the world

The Ministry of Foreign Affairs now advises against all unnecessary travel to the world and at the same time recommends traveling home within a reasonable time if traveling abroad.

The insurance therefore covers reasonable and necessary extra expenses for early home travel before or on April 4 if you cannot use your original ticket to return to Denmark within this timeframe. In case you cannot use your original ticket to return to Denmark on April 4 the latest, the insurance cover expenses to booking a new economy class ticket or any type of transportation equivalent to economy class.

What should I do?
If your travel agency or airline cannot help you home at no extra cost, we will cover reasonable and necessary expenses of your travel insurance.

Due to the current situation, there is an incredible amount of pressure on the aircraft capacity and the transport sector in the world in general, and we therefore ask our customers to arrange a return trip via either a travel agent or an airline. Reporting a claim can be done after returning from the trip.

Coverage highlights

  • The insurance will cover expenses relating to medical treatment, repatriation and to catch up with a scheduled travel itinerary, if you suffer from an acute illness or disease. However, due to the local authorities’ guidelines, our means of helping you may be limited.
  • The insurance covers cancellation in the event of illness.
  • If you are quarantined during your journey due to illness and therefore cannot travel as planned, the insurance will cover additional expenses for obtaining a travel itinerary.
  • When you are travelling we always recommend that you join the “Danskerlisten” list. In doing so you will be able to keep yourself informed regarding the development of this situation.
  • Should you wish to cancel your trip we kindly ask you to contact your travel agency or airline company for guidance. The insurance does not cover this.

In need of further assistance?

We are closely monitoring the situation regarding the outbreak of the Corona virus and we recommend our customers to keep themselves informed on the following websites: Ministry of Foreign Affairs of Denmark l Danish Health Authority l WHO | European Consumer Centre or by contacting the Danish Foreign Ministry's Global Security Center at bbb@um.dk or (+45) 33 92 11 12 all day. 

Contact Gouda

Please contact Gouda customer service and claims department for non-acute inquiries related to your travel insurance.  

At the moment, an extroordinary amount of people are calling us due to coronavirus and many customers want to report their claim. We are very sorry about the inconvenience and your patience is greatly appreciated.

Opening hours

  • Customer service: Monday - Friday 09:00-15:00
  • Claims: Monday - Friday 10:00-15:00

Both departments can be reached by calling +47 88 20 88 20

Gouda Alarm can be contacted 24/7 if urgently assistance is needed when staying abroad on +45 33 15 60 60.