The following applies to customers who has the respective coverages in their terms & conditions. We update the information on this page on an ongoing basis. Last updated April 19.
We recommend that you always follow the advice of the Ministry of Foreign Affairs. If the authorities advise against all travel (red area), we too recommend you not to travel. If the Ministry of Foreign Affairs advise against unnecessary travel (orange area), you must assess whether the travel is necessary for you.
Before departure, we advise you to be tested for COVID-19 so that you do not contribute to further spread of infection when traveling abroad.
Below you will find an explanation on how your insurance covers if you are planning to travel abroad.
Please note however, that our opportunities to help you in these areas are very limited, and we cannot guarantee you assistance if, for example, you need to be transported home or referred to a hospital / doctor due to the extraordinari pressure on health systems and the transport sector worldwide. Our alarm center will continue to help in the vast majority of cases - and we are ready to assist you 24/7 when you are traveling abroad, and will as always do our best to help you.
When traveling to a green or yellow area the insurance covers in accordance with the normal insurance conditions - and thus also covers corona-related injuries and illnesses.
Although we advise against all unnecessary travel in accordance with the Danish Ministry of Foreign Affairs, your travel insurance still provide coverage if travelling to orange/red areas in the vast majority of cases. Please note however, that a few cases related to the corona pandemic are
excepted and thus will not be covered by the insurance. An example of this exception is evacuation from a destination that was already affected by the pandemic at the time of departure, because you were aware of the situation at departure.
We do not cover quarantine-related expenses when entering an orange area, if it for example is required or recommended by the local authorities. The insurance only covers quarantine expenses if you fall ill during your journey to an orange/red area and therefore have to be quarantined.
NB! Please always pay extra attention to the instructions from the authorities and exercise caution when travelling abroad.
The insurance covers the cost of a COVID-19 test if you have symptoms.
If the test is performed only at the request of authorities, airlines or the like, the cost is not covered by the insurance.
Unfortunately, we do not cover cancellation of your trip in this case, and we therefore recommend that you contact your travel agent or airline for a refund. If you become ill or injured before departure, the insurance covers as usual.
No, unfortunately in that situation we cannot help you. We recommend that you seek a refund directly from the organizer.
If you have opted for cancellation insurance, it covers in the event of an acute illness including COVID-19.
Reporting a claim can be done after returning from the trip.
We are handling claims on an ongoing basis. If you have already filed your claim, we kindly ask you not to call us. Every claim will be handled. We are currently looking into a handling time of 2-3 weeks. We are very sorry about the inconvenience and your patience is greatly appreciated.
We are closely monitoring the situation regarding the outbreak of the Corona virus and we recommend our customers to keep themselves informed on the following websites: Ministry of Foreign Affairs of Denmark l Danish Health Authority l WHO | European Consumer Centre or by contacting the Danish Foreign Ministry's Global Security Center at bbb@um.dk or (+45) 33 92 11 12 all day.
Please contact Gouda customer service and claims department for non-acute inquiries related to your travel insurance.
Opening hours
Both departments can be reached by calling +45 88 20 88 20
Gouda Alarm can be contacted 24/7 if urgently assistance is needed when staying abroad on +45 33 15 60 60.